Your Questions About Business Online Services Group

Charles asks…
How do I find my target market for Professional Aquarium Services?
I have started a new business, but don’t know where to look for customers.. The obvious answer is Pet Shops, but they consider me competition because I sell aquariums, equipment and fish. But I also offer many services, such as installation, set up and maintenance of saltwater and freshwater aquariums. I am seeking commercial and residential customers. Just don’t quite know where/how to advertise (farm).

Jere answers:
I did a little searching & came across *two sites that may be able to help you further:
http://www.petfishtalk.com
http://www.aquariumfish.net/
A few free resources – check out the sources box for links:
1) Create a blog pertaining to your field
2) Use Yahoo! Local & Yahoo! Groups – Be sure to read the TOS for each one!
3) Write articles pertaining to your field and/or expertise.
4) Advertise on Craiglist
Hope that helps! I wish you much success & happiness in all your ventures!
*I am in NO way affiliated with these sites — just ran across them doing an online search*

Donald asks…
What are some jobs involved with the Computer Information Systems major?
I am interested in learning more about the entry level positions all the way to the top positions. I had trouble finding information online.

Jere answers:
Here are some common jobs that a CIS (or equivalent) graduate could apply and qualify for:
Computer Technician – Works on computer hardware at user location or in service center. (entry level IT Job)
Service Center Coordinator – Schedules the repair of user community computers, orders spare parts, schedules staff, establishes priorities, maintains loaner laptops and non-US laptops for travel outside of US.
Help Desk Staff – answer questions and resolve problems for the user community. (entry level IT Job – Tier 1 support)
Storage Administrator – in charge of mass storage servers and devices.
Network Administrator – Works on routers, switches, hubs, cables, load balancers and all the other hardware that handles LAN and WAN network traffic. Also, may be responsible for IP phone service.
Systems Administrator or Systems Engineer- Works with servers, laptops and desktop computers to keep them free of problems and secure the data they contain. Responsible for Security group creation and memberships, server patching, anti-virus protection updates, password changes and any automated mechanisms that make these changes. These positions may be divided into server and desktop teams. Tier 2 support.
Enterprise Administrator – Handles Enterprise support and design issues. Tier 3 support.
Active Directory Administrator – Designs and administers Active Directory infrastructure, AD policies, access permissions, roles, group policies, separation of duties.
Exchange and Messaging Administrator – maintains mail systems servers, other mail related devices and the company messaging infrastructure.
Backup Administrator – Maintains backup devices and determines backup strategies so data that was deleted accidentally or intentionally can be recovered. Design and control how and when data is backed up, where the backups are stored and how long the backups are retained. They will test to be sure backups are valid and usable.
Disaster Recovery Specialist – Plans for disaster events so the company data and infrastructure can be brought back online as quickly as possible after a fire, flood, earthquake, terrorism or other disaster event. Plans for failover of services to alternate locations, if the primary location is not available.
Database Administrator – Maintains the company databases which may include customer and sales records, billing information, inventory and other data.
Computing Security Specialist – A company’s biggest asset is its data and the Computing Security Specialist will work to try to keep that data protected from loss. They may be dealing with and defending against viruses, hoaxes, malware, keyloggers, phishing attacks, internal attacks and domestic and foreign intrusion. Develops monitoring and interception systems, filters and strategies and works with appropriate government agencies.
Ethical Hacker – performs intrusion and vulnerability testing of systems. Works with Computing Security to insure intrusion prevention systems are working correctly.
Corporate IT Acquisition Specialist – Works with acquired outside companies to establish migration into the corporate computing infrastructure.
Data Center Administrator – Maintains the data center facilities where the company’s servers and other devices reside. They are responsible for physical security and may review badge reader and camera information to be sure that only individuals with proper access are getting close to the company’s servers and other critical devices. Also, maintain backup power devices (UPS or generators).
In a small business the list of jobs above might be performed by one or two people doing all these jobs. In a large Enterprise environment this could be hundreds of people.
Best wishes!

Jenny asks…
What will be the least time required to start not for profit organization in any US state?
Which will be the best state to start a not for profit organization in US?
Can I start it online?

Jere answers:
The other poster is partially true. You need to have the status from the IRS. However, there are other steps you need to do before this process. Your state approval, articles of incorporation, basic set up like board of directors, services your going to provide, business plan, etc etc. (this isn’t listed in order either)The best place I can refer you over to is an organization that helps people with all the steps from point A to point Z on everythng. It’s called The Foundation Group. They have a 100 percent success rate. Their web site is http://www.501c3.org They will help you get everything done from the first step to the last step. Then the funding part comes into play. I can show you our funding resource if you’d like.
If you have any questions, feel free to email me at kaiden4@aol.com

Steven asks…
What consumer group can I go to to complain. My rotary tool has been at the manufactor for 3 months for repair
The tool is under warranty. They told me that they are waiting on a shipment from China. I have contacted them about 4 times and they keep telling me two more weeks. I even sent them an e-mail thur there customer service web site and they never responded back to me.

Jere answers:
Your best bet is to contact the Better Business Bureau. You can contact them online and file a complaint. Here’s your link
http://www.bbb.org/
Your other option is to contact the manufacturer directly. Do it by phone rather than by email, you will get a better response. When you contact by phone, always ask for a supervisor first, and always be polite, and plead your case in a pleasent way. You get more bees with honey, etc. Honestly, I deal in customer service everyday, we always give better responses when the client is polite and is just asking for help as oppossed to the guy that just calls and curses at us, we all avoid that person like the plague. Just something to keep in mind. Good Luck.

Paul asks…
What is a good/catchy tag line for our buy and sell online business?
I’m a college super senior taking up IT and one of our major subjects is Technopreneurship. We’re required to set up an eBusiness. My group decided to set up an online buy and sell business. We’re planning to set up a website where students from our university alone, can advertise their products or services on our website. The name of our business is “Know it”. We thought of that name because students from our university can use our website to KNOW about the items that other fellow students are advertising on our website. And once they know about these items, they might want to buy them. What would be a good/catchy tag line for our “Know it” business? Thank You in advance for your ideas!

Jere answers:
You can’t get it if you don’t Know It
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