Your Questions About Internet Business Phone Service
Sharon asks…
Can I cancel AT&T Yahoo phone Internet, but still use my same Yahoo Email address via Comcast’s Internet?
We currently have DSL service via AT&T / Yahoo. If we drop our hard-line AT&T phone service, can we still use our same Yahoo email addresses via the new Comcast Cable Co.’s Internet service? It doesn’t seem logical; however the Comcast guy is trying to sell it to us this way. We don’t want to make the switch until we know for certain. Our email accounts are used for business.
Jere answers:
Yahoo addresses are free, so you own it forever, regardless of the ISP.
David asks…
Is Cox Digital phone service an internet based phone service?
I get lost in the wording on their website right now and their customer service phone # closes at 9p.m. We have had magic jack (totally sucks! major thumbs down there) and are needing to have some kind of internet based phone service where we can make unlimited long-distance phone calls all day long for our at-home business. Any feedback, comments, suggestions, etc. on Cox Digital phone service?
On a side note, Vonage is our last resort right now. Please just advise on Cox if you have any info. pertaining to it. Thanks!
Jere answers:
Yes, the box they install to provide your phone service also doubles as a modem.
Donna asks…
Can I deduct my phone and internet for my part time business?
I am working part time as an independent customer service rep. I am classified as a business owner as per Canada Revenue. Since I am working part time, can I deduct the full amount of my phone and internet from my taxes or can I only deduct a portion? I work from home about 4 hours a day.
Jere answers:
Got to read the fine print from Canada Revenue. In the US, such shared resources would only be partly deductible, and you might need to produce documentation (log books, etc) to justify the deduction.
Rules in Canada may differ, but I’d be surprised if they made it too easy.
Grandpa
James asks…
How can I get Windstream to disconnect my phone and internet service?
I closed my business on February 8, 2011. I have been trying since that date to get Windstream to disconnect phone and internet service.
They asked me to send them a letter on company letterhead asking that the service be disconnected since they cannot accept a phone call asking that it be turned off. I informed them that I did not have company letterhead, so they said I could simply send an e-mail to them from my listed e-mail address and that would work. I sent the e-mail and received no response.
I called my rep and asked for help. She called the company and asked that service be disconnected. They did not respond.
My Rep also asked me to send a letter to them. I did send the letter and received no response.
I received a call from Windstream asking for payment and I explained that the business was closed and that service needs to be disconnected and that I did not owe them a balance. They said I needed to send an e-mail to them. I did. That e-mail did not get a response.
I was again contacted by them and was told I needed to write on my invoice that I wanted service disconnected. I did send the invoice with notations about disconnecting service and that did not get any response except to get another bill.
The latest bill now totals almost $1,200 that I do not owe. The business is closed for three months and I cannot seem to get them to stop service. Any suggestions? I have jumped through every hoop they tossed at me with no responses. It should not be this difficult to get service turned off.
Any help would be grateful.
Jere answers:
Does the state you live in have a Public Utilities Commission. Call them, first.
Then send a note/e-mail telling them that you have,
Mandy asks…
How to save money on cable & internet service?
Seems like I’m paying so much for cable and internet. I’d like to keep my current phone service because I have 2 phone numbers on one line that I doubt another co. will replicate (one # is used for a small business).
Any ideas on how to save money on cable & internet service?
Jere answers:
Do you really need that 2nd number? If not, cancel it.
The phone company usually has a package deal if you get multiple services from them at once – like phone, DSL (internet) and even TV (usually repackaged satellite service.) However they usually just pitch you a low initial price for the first 2-12 months. After that, the prices go up.
However, in many cases, you can renegotiate your prices just by asking the customer service rep. On the phone. Companies would rather keep you as a customer, even if it means giving you a slightly lower price.
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